Return Policy

Return Policy

At Belvia.UK, we are committed to ensuring customer satisfaction with our premium Beauty Cream, Anti Mark Cream, MyThick Oil, Vitamin C Serum, and so many other skin care products. Please review our return policy carefully before making a purchase.

Eligibility Requirements

Mandatory Unboxing Video

• When you receive your parcel, please make a video of the unboxing process. If you don’t make this video, you won’t be able to return the item.
• The video should clearly show the package condition, opening process, and product condition upon arrival.

Product Condition

• Products must be in their original condition, unopened, and unused.
• The original packaging, tags, seals, and product information must be intact.
• All items must be in resaleable condition.

Return Process

1. Contact Customer Support: To initiate a return, contact our customer support team at belviauk@gmail.com or +923264262222.
2. Return Authorization: Our team will provide detailed instructions and a return authorization number within 24 hours.
3. Package Preparation: Securely package the items in their original packaging with all included materials.

Return Authorization Number

• Customers must clearly mention the provided return authorization number on the return package.
• Returns without proper authorization numbers may be delayed or rejected.

Inspection and Approval Process

• Upon receiving the returned items, our quality assurance team will inspect them within 2-3 business days.
• Items must comply with our return policy requirements.
• If the items meet our criteria, we will process the refund immediately.
• If items don’t meet return criteria, we will contact you within 24 hours to discuss options.

Non-Returnable Items

• Used or opened cosmetics products are not eligible for returns due to health and safety regulations.
• Personalized or customized products cannot be returned.
• Gift sets that have been partially used are non-returnable.
• Any items not in their original condition or without their original packaging are non-returnable.
• Sample products and promotional items are final sale.

Exceptions and Special Circumstances

Quality Issues

• If you experience any quality issues with our products, please contact us immediately.
• We may request the product be returned for analysis and will provide full refund or replacement.

Exchange Policy

• Direct exchanges are not available. If you need a different product, please return the original item and place a new order.
• We’ll prioritize processing your refund to facilitate your new purchase.

Customer Satisfaction Guarantee

We strive for complete customer satisfaction with our premium skincare products. If a customer is not completely satisfied with their purchase, we encourage them to reach out to us. Our customer service team will work diligently to find a solution that meets their needs and ensures a positive experience with Belvia.UK.

Important Notes

• Health and Safety: Due to the nature of skincare products, we cannot accept returns of opened or used items unless they are defective.
• Seasonal Products: Some seasonal or limited-edition products may have different return terms.
• Bulk Orders: Special return terms may apply to wholesale or bulk orders – please contact us for details.

Contact Information – Country Specific

Global Customer Support

Primary Contact:

• Email: belviauk@gmail.com
• WhatsApp: +923264262222
• Website: www.belvia.uk

Emergency Contact

For urgent matters related to damaged products or order issues:

• WhatsApp: +923264262222 (24/7 for urgent cases)
• Email: belviauk@gmail.com (monitored daily)

Currency and Pricing Notes

Exchange Rate Policy

• UK: All prices in GBP, no conversion needed
• Pakistan: PKR prices subject to daily exchange rates
• Uganda: USD/UGX conversion at current banking rates
• UAE: AED conversion at UAE Central Bank rates

Refund Currency

• Refunds processed in the original payment currency
• Exchange rate differences may apply for international payments
• Bank charges may be deducted from refund amount (international transfers)

Belvia.UK – Premium Skincare, Exceptional Service