Privacy Policy

Privacy Policy

At Belvia.UK, accessible from www.belvia.uk, the privacy of our visitors and customers is of utmost importance to us. This privacy policy document describes in detail the types of personal information collected and recorded by www.belvia.uk and how we use it.

Log Files

Like many other websites, www.belvia.uk makes use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting service’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

www.belvia.uk uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

Essential Cookies

We use essential cookies that are necessary for the operation of our website, including:

• Session cookies for maintaining user authentication
• Shopping cart functionality cookies
• Security cookies for fraud prevention

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and website performance.

Our Business Partners

Some of our business partners may use cookies and web beacons on our site. Our partners may include payment processors, logistics providers, and marketing partners.

While each of these business partners has their own Privacy Policy for their services, we maintain updated information about our key partners.

You may consult our partner listing to find the privacy policy for each of the business partners of www.belvia.uk.

These third-party service providers use technology in their respective services and integrations that appear on www.belvia.uk and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site’s third-party partners to measure the effectiveness of their services and/or to personalize the content that you see on the site.

www.belvia.uk has no access to or control over these cookies that are used by third-party service providers.

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party service providers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.belvia.uk’s privacy policy does not apply to, and we cannot control the activities of, such other service providers or websites. You may find a comprehensive listing of these privacy policies on our website.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

GDPR Compliance

As a UK-based company, Belvia.UK is committed to compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We ensure that:

• Personal data is processed lawfully, fairly, and transparently
• Data is collected for specified, explicit, and legitimate purposes
• Personal data is adequate, relevant, and limited to what is necessary
• We maintain accuracy of personal data
• Personal data is kept for no longer than necessary
• Personal data is processed securely

COLLECTION OF PERSONAL INFORMATION

Our website and mobile applications are designed for use by customers, distributors, business partners, and company employees who are authorized to access certain features using login information provided by the company. This login information is created based on personal information provided by users to the company. We adhere strictly to UK and international laws to protect the personal information of our users.

TYPES OF DATA COLLECTED

Personal Information: Users provide personal information to the company which is lawfully collected for legitimate business purposes that have been disclosed to the data subject, including:

• Name and contact details
• Business information for distributors and partners
• Account credentials and preferences
• Communication preferences

Order Information: The platform collects order information entered by customers and distributors to track and process skincare product orders, including:

• Product selections and quantities
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

Location Data: Our mobile application may request permission to access device location for:

• Shipping address verification
• Regional product availability
• Distributor territory management
• Delivery tracking and logistics

Camera Access: Our mobile application may request camera permission to enable users to:

• Capture product images for customer service inquiries
• Scan QR codes for product authentication
• Upload images for skin consultation features
• Document delivery confirmations

Website Analytics: We collect non-personal information about website usage including:

• Pages visited and time spent on site
• Device and browser information
• Referral sources
• Search terms used on our site

USE OF COLLECTED INFORMATION

We use the collected information for the following legitimate business purposes:

Order Processing and Fulfillment: Order information is used for:

• Processing and fulfilling skincare product orders
• Managing inventory and logistics
• Providing customer service and support
• Processing payments and refunds

Account Management: Personal information is used to:

• Create and maintain user accounts
• Provide personalized product recommendations
• Manage distributor and partner relationships
• Send account-related communications

Customer Service: We use information to:

• Respond to customer inquiries and support requests
• Provide product guidance and skincare advice
• Handle returns and warranty claims
• Improve our products and services

Marketing Communications: With your consent, we may use your information to:

• Send promotional emails about new products and offers
• Provide skincare tips and educational content
• Inform you about exclusive distributor opportunities
• Share company news and updates

Business Operations: Information is used for:

• Managing distributor and partner relationships
• Analyzing sales trends and customer preferences
• Improving website functionality and user experience
• Ensuring compliance with regulatory requirements

DATA SECURITY

We employ robust security measures to protect the personal information of our users, including:

• Encryption: All sensitive data is encrypted during transmission and storage
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Regular Audits: We conduct regular security audits and assessments
• Staff Training: All employees receive data protection and security training
• Third-Party Security: We ensure our service providers maintain appropriate security standards

YOUR RIGHTS

Under GDPR and UK data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us at privacy@www.belvia.uk.

DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Customer account data: Until account closure plus 7 years for tax and legal requirements
• Order data: 7 years for accounting and warranty purposes
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

INTERNATIONAL TRANSFERS

When we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK/EU authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

CONTACT INFORMATION

Data Controller: Belvia UK Limited
Email: belviauk@gmail.com
For any questions about this privacy policy or our data practices, please contact our Data Protection Officer at belviauk@gmail.com
UPDATES

This Privacy Policy was last updated on: 24/06/2025

Should we update, amend or make any changes to our privacy policy, those changes will be posted here. We will notify users of significant changes via email or website notification.